So here is the overcharge made to my husband's credit card for CATS back in February. I promptly contacted them and then proceeded to have the longest and lousiest customer service ever.
The correct payment was for the 11/02/2017 and then another charge was made on the 12/02/2107. Now why it was for KD 30 when there were no tickets for KD 30 should have been a dead giveaway that it was an overcharge but no. After many emails, telephone calls and Whatsapps all I got was.... nothing but a headache. The manager concluded it was nothing to do with JACC that it was the bank's problem. No, it wasn't - it was JACC's but I got really fed up dealing with them. Until the last week when I noticed on their Instagram that other people were having the same problem. So I have emailed them again re-stating my annoyance and disappointment.
Let's see what they have to say for themselves.
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